It’s a common patient complaint about the people involved in their care: “Sometimes the left hand doesn’t seem to know what the right hand is doing. I don’t feel everyone is working together.” To address this issue, nurses at ThedaCare employed lean techniques to create a patient-centered, team-based model that’s producing solid results.
Redefining the Patient Experience with Collaborative Care
Thedacare’s model is succeeding in improving the safety, efficiency, and effectiveness of its inpatient care.
September 20, 2013