When most organizations design new work processes, they assume that team members will make the best possible use of them to improve team performance. That is, they assume that team members will act rationally. In most cases, this assumption is wrong.
People Are Irrational, But Teams Don’t Have to Be
When most organizations design new work processes, they assume that team members will make the best possible use of them to improve team performance. That is, they assume that team members will act rationally. In most cases, this assumption is wrong. Compelling evidence from research in the fields of psychology and behavioral economics suggests that […]
March 28, 2012