More and more companies I see these days are making strategic process changes to drive unprecedented business model innovation. Forbes has embraced online collaborative publishing as it adds a substantial online presence to its traditional print magazine. Healthcare organizations are implementing electronic health records systems so they can migrate from islands of medical services to sharing patient data across care providers. Consumer packaged goods manufacturers are monitoring social media to get real-time information on their customers’ perceptions and share it with brand managers.
Business Model Innovation Through Process Change
New ways of working can drive industry disruption and competitive advantage.
August 20, 2012