You know, people keep telling me we need to empower our employees, but we can’t just let our employees do whatever they want to satisfy customers. We’d lose our shirts. We have a business to run, and we have to make money.
Earn Customer Loyalty Without Losing Your Shirt
You know, people keep telling me we need to empower our employees, but we can’t just let our employees do whatever they want to satisfy customers. We’d lose our shirts. We have a business to run, and we have to make money. In our customer strategy work at Bain & Company, executives frequently express similar […]
July 17, 2012