I once worked with a leader — we’ll call him Karl — who needed to have a difficult conversation with an underperforming (but key) team member. To prepare, Karl built ammunition by creating a list of the employee’s shortcomings. He sensed that the interaction would end poorly and he felt extremely anxious about it.
Manage a Difficult Conversation with Emotional Intelligence
You can’t go in expecting logic to prevail.
June 19, 2014