Earlier this spring, Amazon CEO Jeff Bezos released his annual letter to shareholders. Like every shareholders letter Bezos has written since his company went public in 1997, this year’s version was brilliant, entertaining, and filled with big strategic insights and gritty management takeaways.
What If Amazon’s Next Big Innovation Was to Improve the Jobs of Its Blue-Collar Workers?
They’re an essential part of the company, and yet they seem almost invisible.
June 07, 2018
Summary.
In his annual letter to shareholders, Amazon CEO Jeff Bezos writes ingeniously about customer service, cloud computing, and the logic of creativity. What Bezos rarely, if ever, writes about is how he can apply his powers of strategic thinking and bold innovation to creating a more compelling future for the hundreds of thousands of Amazon workers who work in its warehouses and distribution centers. To the CEO whose annual letters pay such careful attention to so much of what happens at the company, these blue-collar workers seem oddly invisible — more of an afterthought than an essential part of Amazon’s workforce.