I first met Eric (not his real name) in a new manager training I was facilitating. He had recently become a manager after several successful years as an individual contributor and was excited to learn more about his new role. Throughout the next two days Eric fully immersed himself, engaging with other participants and actively practicing new concepts. At the end of the training, Eric committed to let go of more of the tactical work he was doing to empower his team and open up his time to think strategically.