A decade ago, the U.S. Navy replaced instructor-led teaching with computer-based learning in entry-level training courses, in part to reduce costs, but the result has been less-well-trained sailors and an estimated $16 million in excess maintenance costs, say Robert M. McNab and Diana I. Angelis of the Defense Resources Management Institute. When such expenses as lost productivity and additional required education are factored in, computer-based training could end up costing hundreds of millions of dollars and endangering the fleet’s readiness, the researchers say.

Source: Does computer-based training impact maintenance costs and actions? An empirical analysis of the US Navy’s AN/SQQ-89(v) sonar system