When organizations set about improving the way they work, the natural tendency is for them to do it within functions. They don’t necessarily improve processes that cross functions — and processes must often be redesigned this way to improve the customer experience.
Where Have All the Process Owners Gone?
When organizations set about improving the way they work, the natural tendency is for them to do it within functions. They don’t necessarily improve processes that cross functions — and processes must often be redesigned this way to improve the customer experience. Process gurus such as Michael Hammer, Jim Champy, Geary Rummler, and Alan Brache […]
January 07, 2011