As we automate more and more routine work, generating ever greater volumes of digital data, managers are focusing ever more on supporting knowledge workers — which these days is just about everybody. Online collaboration tools can help; they can give workers quick answers to questions, speed decision-making, and improve communications from the top to bottom of an organization. But most companies find it a cultural challenge to adopt these tools.
How Collaboration Tools Can Improve Knowledge Work
Traditional approaches to routine work redesign aren’t effective for knowledge work.
January 02, 2013