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FIRST FRIDAY BOOK SYNOPSIS
DECEMBER 29, 2011
Harvard Business Review on Increasing Customer Loyalty: A book review by Bob Morris
Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review. Reichheld Gail McGovern and Youngme Moon) Gary Loveman Gary W. Thomas O. Jones V.
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FIRST FRIDAY BOOK SYNOPSIS
DECEMBER 24, 2011
The Best of 2011 – My Picks in Books, Blogs, TV Show, Long Reads – and my iPad!
It’s that time of year.  As we prepare to “check out” for a few days, with family, and loved ones, and food, and faith, we look back over a year nearly gone. So, looking back, here is my list of some of my favorites – my very personal “best of” lists for 2011.  It is [.].
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FIRST FRIDAY BOOK SYNOPSIS
DECEMBER 9, 2011
This Baffles Me: So Much Emphasis On Innovation, and Leadership – So Little Actual Innovation and Leadership
” Chris Lowney, Heroic Leadership:  Best Practices from a 450-Year-Old Company that Changed the World  —————- Bob [.].
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FIRST FRIDAY BOOK SYNOPSIS
DECEMBER 2, 2011
Hire Nice People – Oh, AND Teachable; Oh, AND…
Hire Nice People – Oh, AND Teachable; Oh, AND… I really liked the quote that I included in a recent blog post from the book Demand by Adrian Slywotzky.  It is about the restaurant Pret a Manger: “We hire happy people, and teach them to make sandwiches.”  I was telling this to a friend of [.].
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FIRST FRIDAY BOOK SYNOPSIS
DECEMBER 5, 2011
“Because I asked” – John Feinstein offers a business and life success lesson
Women don’t ask.  They don’t ask for raises and promotions and better job opportunities.  They don’t ask for recognition for the good work they do.  They don’t ask for more help at home.  In other words, women are much less likely than men to use negotiation to get what they want. Linda Babcock and Sara [.].
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FIRST FRIDAY BOOK SYNOPSIS
DECEMBER 12, 2011
Are We a Nation Walking On Egg Shells? (At Work – and Everywhere Else?)
Some of the owner men were kind because they hated what they had to do, and some of them were angry because they hated to be cruel, and some of them were cold because they had long ago found that one could not be an owner unless they were cold. John Steinbeck, The Grapes of [.]. Randy's blog entries John Steinbeck morale walking on eggshells
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