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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Underinvestment in Technology.

Airlines 188
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

Airlines 130
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The Rise Of The On-Demand Workforce

The Horizons Tracker

The notion of the on-demand workforce was first brought to popular attention by Dan Pink in 2001 when he published Free Agent Nation, in which he predicted a future dominated by independent workers. This has been especially so in digital domains, where the Covid-19 pandemic has accelerated digital transformation efforts across the economy.

Agility 120
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Veterans Among the Best Civilian Leaders

Strategy Driven

When it’s time to hire for critical positions within your company, consider the training and certification in military systems offered to service men and women. Bill Sebra is Chief Operations Executive at Korn Ferry Futurestep. percent while the overall unemployment rate is 4.9 Attracting former service members is only half the battle.

Agility 50
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Remembering 9/11 | N2Growth Blog

N2Growth Blog

As for me and my companies, we will remain dedicated to providing the physical security measures necessary to save lives in the future. Mello Here's a link to a post I run each year at this time to make sure that I never forget the tragedy and heroism that took place on September 11, 2001.

Blog 404
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Kodak’s Downfall Wasn’t About Technology

Harvard Business Review

The company filed for bankruptcy protection in 2012, exited legacy businesses and sold off its patents before re-emerging as a sharply smaller company in 2013. Once one of the most powerful companies in the world, today the company has a market capitalization of less than $1 billion. Why did this happen? It was so close.

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Meet Your Company's New Chief Customer Officer

Harvard Business Review

Today, the new Chief Customer Officer role — a position that I believe most smart companies will create in the upcoming decade — is well-suited to the skills of a CI leader. In his research, he reports that these individuals typically have extensive sales, marketing and operational backgrounds. It sounds like a platitude.

Company 14