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Success Begins with Quality Customer Service

Chart Your Course

The book “Loyalty Myths,” which was named the Best Business Book of 2006 by review firm Soundview, argues that it’s inaccurate to say it costs five time more to acquire new customers than to retain existing ones. Retention Is Key.

Quality 182
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Social Media Demystified

N2Growth Blog

Blogging since 2002, being actively involved in digital marketing since the early 90′s, and being online since the days of the ARPANET I have a bit of history with most things digital. With each major advancement in technology, communications, or business practice we find ourselves yet again at this all too familiar precipice.

Media 382
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How to Create Remarkable Teams PART 2 – Collaboration

Ask Atma

2010), and even looking into the impact of facial features (DeBruine, Lisa, 2002). If you mange organizational structure, technology, and expectations with conscious attention to the sharing of knowledge, a knowledge sharing environment will emerge easily. Daniel Goleman used the term in his book Ecological Intelligence.

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How to Sustain Front Line Process Improvement Activities

Harvard Business Review

The manufacturer of DVDs was featured in a book on front-line suggestion system, All You Gotta Do Is Ask by Norman Bodek and Chuck Yorke (which I mentioned in a previous post on Toyota's approach to front line improvement). After 2006 it reduced its attention and energy on the front-line improvement. Consider the story of Technicolor.

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The Best Approach to Decision Making Combines Data and Managers’ Expertise

Harvard Business Review

As Tom Davenport wrote in HBR in 2006 , the year before publishing his seminal book, Competing on Analytics , “For analytics-minded leaders, then, the challenge boils down to knowing when to run with the numbers and when to run with their guts.” Analytics are critical to companies’ performance.

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Developing Mindful Leaders

Harvard Business Review

That was the question Todd Pierce asked himself in 2006 after years of experimenting with the full menu of trainings, meetings, and competency models in his capacity as CIO of biotechnology giant Genentech. People don't grow as well just reading a book, getting an online training, or just taking in information. It's hard to grow alone.

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The Problem With Coaching | N2Growth Blog

N2Growth Blog

As someone who has worked with managers at all levels since 2002, coaching, mentoring, guiding, providing advice, facilitating conversations, creating space for reflection.

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