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Rookie Talent: Avoiding a Kodak Moment

Leading Blog

During most of the 20th century Kodak held a dominant position in photographic film, and in 1976, had an 89% market share of photographic film sales in the United States. In 2012, the company filed for Chapter 11 bankruptcy protection. Sarah Sladek started researching demographic shifts, talent turnover, and generation gaps in 2002.

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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.

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Serving on Boards Helps Executives Get Promoted

Harvard Business Review

In an effort to explore executives’ motivations for serving on boards, we looked at how board service is evaluated in the executive labor market. It was an incredible leadership school for me. in 2004, and in 2005, her total compensation from her home firm, Whole Foods Market Inc., increased by over $300,000.

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An Insider’s Account of the Yahoo-Alibaba Deal

Harvard Business Review

At the time, though, we were just in search of a new approach to building a sustainable business in that critical but often difficult market. In fact, you could say (and many did) that our previous attempts had failed, in that we hadn’t established a sustained market position. search engine company Inktomi in 2002.

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Innovation Isn't Tied to Size, but to Operating Rules

Harvard Business Review

The key for every firm — regardless of size — is to figure out how to consistently create value in a demanding, ever-changing market. HP is #10 on the 2012 list, and IBM is number 19. Customer-facing teams around the world were asked to deliver IBM's solutions in myriad markets. IBM has gone through its own turmoil.

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The New New International Economic Order

Harvard Business Review

There is a much more important change in the global distribution of power underway, and the play for leadership of the World Bank signals that emerging markets will be increasingly bold in asserting their views about the management of the global economy. And apparently not in the fight over leadership of the World Bank.

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Who Should Actually Have Say on Pay?

Harvard Business Review

That''s up from 69% in 2012 and 2011. One key reason for shareholders'' positive tone is that the stock market has been doing well. To a large extent, say-on-pay — which was introduced in the UK in 2002 and has spread to several other countries, most recently Switzerland — is a simple exercise in bandwagon-following.

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