2002 Commitment Development Restructuring 
Modern Servant Leader
NOVEMBER 1, 2014
Whether the situation is that dire or not, the servant leader, in their selflessness and commitment to serving all stakeholders , has great resolve. One executive, committed to exiting a line of fast food restaurants they owned, told his team they had 12 months to be out of that business. Persuasion (Spears). Sipe, James W. &
Harvard Business Review
JUNE 2, 2015
The logic sounds compelling: A customer-centric structure , as the approach is known, can help a company understand its customers better, develop deeper relationships with them, and improve customer satisfaction. Its adoption of customer-centricity yielded a 36% increase in return on assets over the four-year period after the restructuring.
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