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SERVANT Leaders are Resolute – Acronym Model

Modern Servant Leader

Whether the situation is that dire or not, the servant leader, in their selflessness and commitment to serving all stakeholders , has great resolve. One executive, committed to exiting a line of fast food restaurants they owned, told his team they had 12 months to be out of that business. Persuasion (Spears). Sipe, James W. &

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Customer-Centric Org Charts Aren’t Right for Every Company

Harvard Business Review

firms with structures organized around customers would grow from 32% to 52% as firms raced to build customer-centric organizations, and he interviewed companies including IBM and Systems Group that had announced customer-centric restructurings. Its 2002 restructuring offered little incremental benefit while adding cost and complexity.

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Stop Fighting Your Culture

Harvard Business Review

Instead, right from the start, he, along with Ron Williams (who joined Aetna in 2001 and became its president in 2002), took time to visit the troops, understand their perspective, and involve them in the planning. That was an appealing proposition but would require significant restructuring; no one's job was guaranteed.