Customer-Centric Org Charts Aren’t Right for Every Company
Harvard Business Review
JUNE 2, 2015
firms with structures organized around customers would grow from 32% to 52% as firms raced to build customer-centric organizations, and he interviewed companies including IBM and Systems Group that had announced customer-centric restructurings. ” A good example of customer-centricity is Tumi , the innovative U.S.-based
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