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Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention.

Quality 182
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The Evolution of the Executive, C-Suite, and Boardroom

N2Growth Blog

Sarbanes-Oxley Act of 2002. This was still, however, a largely ‘hush hush’ environment until 2002 when the Sarbanes-Oxley Act came into play, an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations. Companies focused on diversity across many forms.

Execution 150
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These Are the People You Need on Your Startup Team

Chart Your Course

Understanding that each team member has a role in the company and their personalities need to match these roles can mean the difference between failure and success. You need a numbers guy to navigate your company to financial success. Chief Financial Officer. Your CFO should be Captain America with the emotional range of a rock.

CFO 100
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How Disney Found Its Way Back to Creative Success

Harvard Business Review

Since every industry changes in time, the key to success is adapting to those changes – hence, strategy is innovation. A few years later, Iger made another successful deal to buy Marvel Entertainment for $4 billion in 2009. True, you want to build successful franchises into sequels.

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Don’t Let Your Company Get Trapped by Success

Harvard Business Review

Companies in the success trap over-exploit their current business models and fail to renew or grow future growth options. Unfortunately, these firms are rare—most follow a path towards lower exploration and risk falling into the success trap. Why does this happen to large companies with a legacy of success?

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Six Things Your Company Has in Common with the Oakland A's

Harvard Business Review

Of course, Moneyball isn't just a baseball movie; it's Michael Lewis's account of the transformation of an industry by analytical decision-making. The success you achieve with analytics may even transform your industry, as we've seen in professional baseball. But the A's didn't win the World Series in 2002, or any year since.

Company 12
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How's That Shareholdery-Valuey Stuff Working Out for Ya?

Harvard Business Review

He's right about that, of course. People who study successful corporations — I'm thinking of Jim Collins , Rosabeth Moss Kanter , Michael Beer , and many others — keep reporting that one important trait that most of them share is that they don't emphasize the maximization of shareholder value. They're a metric, not a goal.