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How Hospitals Are Using Patient-Reported Outcomes to Improve Care

Harvard Business Review

Mayo Clinic’s Dr. Shehzad Niazi had a problem. Further, longitudinal data collection during return visits allows for the review of treatment outcomes during follow-up visits so that patients can see their progress. Several features of the program have already been expanded to other providers at Mayo.

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The Cure for the Not-for-Profit Crisis

Harvard Business Review

Since 2010, we've been conducting an ongoing survey of managers' attitudes about the strategies of their organizations ( click here to take the not-for-profit version of the profiler). For more tightly focused not-for-profits , such as the Cleveland Clinic and the network of Food Banks around the country, the decline is not nearly as sharp.

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