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2002

Management

Mayo

How Hospitals Are Using Patient-Reported Outcomes to Improve Care

Harvard Business Review

OCTOBER 23, 2017

Mayo Clinic’s Dr. Shehzad Niazi had a problem. Patients give the program high ratings, and Mayo doctors are happy too; natural language processing and strategically-designed automated-report generators are saving them time — 15 minutes per initial evaluation per patient, on average.

Report

Report Mayo Health Care Survey

The Cure for the Not-for-Profit Crisis

Harvard Business Review

OCTOBER 11, 2011

Since 2010, we've been conducting an ongoing survey of managers' attitudes about the strategies of their organizations ( click here to take the not-for-profit version of the profiler). For more tightly focused not-for-profits , such as the Cleveland Clinic and the network of Food Banks around the country, the decline is not nearly as sharp.

Crisis

Crisis Mayo Strategy Short-term

How Hospitals Are Using Patient-Reported Outcomes to Improve Care

The Cure for the Not-for-Profit Crisis

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