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How Hospitals Are Using Patient-Reported Outcomes to Improve Care

Harvard Business Review

Mayo Clinic’s Dr. Shehzad Niazi had a problem. Patients give the program high ratings, and Mayo doctors are happy too; natural language processing and strategically-designed automated-report generators are saving them time — 15 minutes per initial evaluation per patient, on average.

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The Cure for the Not-for-Profit Crisis

Harvard Business Review

Since 2010, we've been conducting an ongoing survey of managers' attitudes about the strategies of their organizations ( click here to take the not-for-profit version of the profiler). In short, this is a crisis of coherence. Why the disparity? Our own research on organizational strategy and leadership more broadly suggests a reason.

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