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How Hospitals Are Using Patient-Reported Outcomes to Improve Care

Harvard Business Review

Mayo Clinic’s Dr. Shehzad Niazi had a problem. Further, longitudinal data collection during return visits allows for the review of treatment outcomes during follow-up visits so that patients can see their progress. Several features of the program have already been expanded to other providers at Mayo.

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The Cure for the Not-for-Profit Crisis

Harvard Business Review

In short, this is a crisis of coherence. Second, the organization backs up its mission with a system of interrelated capabilities: a combination of processes, tools, knowledge, skills, and organization, all focused on reliably and consistently delivering what is needed to create value according to that way to play.

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