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Employee Relationships is a Serious Employer Responsibility

HR Digest

Gennard and Judge (2002) state, “Employee relations is a study of the rules, regulations, and agreements by which employees are managed both as individuals and as a collective group, the priority given to the individual as opposed to the collective relationship varying from company to company depending upon the values of management.

Schein 98
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Success Begins with Quality Customer Service

Chart Your Course

A great product alone is not enough to sustain and grow revenues in a global marketplace with seemingly endless options for customers to consider. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it. Live Chat Online.

Quality 182
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Can You See What I See?

Lead Change Blog

Many years later I learned the technique for using black light technology. Using this as their premier presentation forum, these executives mapped out in stories and pictures staged changes that would be made over the course of a few years to keep the company solvent, productive, and thriving, not just surviving.

Attrition 317
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10 Characteristics Of High-Performing Teams

Tim Milburn

Everybody is working toward the same goals. Everyone understands both team and individual performance goals and knows what is expected. He is also the co-author of the business best-seller Momentum: How Companies Become Unstoppable Market Forces (Harvard Business School Press, 2002).

Team 155
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Behaviors of Collaborative Leaders

Great Leadership By Dan

The promise of flexibility and agility as an organization, inspired by establishing shared goals across organizational boundaries, is only attainable if you back it up by sharing resources as well. Modeling the desired collaborative behaviors -- showing your employees that you walk the talk -- is the goal.

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Social Media Demystified

N2Growth Blog

Blogging since 2002, being actively involved in digital marketing since the early 90′s, and being online since the days of the ARPANET I have a bit of history with most things digital. With each major advancement in technology, communications, or business practice we find ourselves yet again at this all too familiar precipice.

Media 382
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Book Review: “Great by Choice: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All”

The Practical Leader

This boils down to three core behaviors: "Fanatic discipline : 10Xers display extreme consistency of action — consistency with values, goals, performance standards, and methods. This is a very timely, inspiring, and practical book for leading in turbulent times. The book is structured around the main finding of the research.