Chart Your Course

OCTOBER 27, 2014

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business. Visit our customer service training programs.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Great Leadership By Dan

JUNE 21, 2012

For 150 years, corporations, governments and militaries were built for up-and-down leadership, with incentives and rewards that discouraged cross-organization thinking and, in many cases, actually created or encouraged internal competition. Focus on authentic leadership and eschew passive aggressiveness.

Incentives 258

Incentives Agility Resources Follow-up 258

Harvard Business Review

JUNE 18, 2018

When Apple CEO Steve Jobs approached AT&T about partnering on a new kind of mobile phone — a touchscreen computer that would fit in your pocket — Apple had no expertise in the mobile market. Daniel Kahneman, the 2002 Nobel prize laureate and psychologist, has said that if he had a magic wand, he’d eliminate it.

Stephenson 10

Stephenson Kahneman CEO Commitment 10

Harvard Business Review

MAY 20, 2016

In an effort to explore executives’ motivations for serving on boards, we looked at how board service is evaluated in the executive labor market. It was an incredible leadership school for me. in 2004, and in 2005, her total compensation from her home firm, Whole Foods Market Inc., increased by over $300,000.

Execution 9

Execution P&L CEO COO 9

Harvard Business Review

JANUARY 10, 2012

Attracting, retaining, and motivating employees are all core. But in a world in which bringing managers in every year for a week of offsite training is so 1960s, how do you make the leadership development process relevant to the global economy? Growth market leaders learn from major markets, and equally important, vice versa.".

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

JANUARY 13, 2014

In 2002, unsure of what to do with his life, he takes off to surf in Indonesia and Australia. We’re naturally motivated to solve them. What’s the connection between poetry and great leadership? How come every time I write marketing copy, it sounds boring when I look at it the next day? How can I find more time to read?

Video 12

Video Brainstorming Learning-by-Doing Loyalty 12

Harvard Business Review

MAY 30, 2013

One key reason for shareholders'' positive tone is that the stock market has been doing well. To a large extent, say-on-pay — which was introduced in the UK in 2002 and has spread to several other countries, most recently Switzerland — is a simple exercise in bandwagon-following. That''s up from 69% in 2012 and 2011.

Hedge 8

Hedge Asset Management Incentives Outsourcing 8

Harvard Business Review

SEPTEMBER 13, 2011

Bill George is best-known as the former CEO of Medtronic, where the company's market cap grew from $1.1 Upon his retirement in 2002, Bill invented a new life and purpose (by making little bets, I might add shamelessly) to write and to teach. billion to $60 billion during his tenure. It is a very timely book.

Open-book 9

Open-book Chemicals Chief Operating Officer Goleman 9

Strategy Driven

FEBRUARY 4, 2011

Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. billion as the stock market plummeted, amid a crisis of investor confidence. The stock market is down 25%. Public pension funds nationwide lost at least $6.4

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59