First Friday Book Synopsis

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Empathy Training May Not Be Genuine

First Friday Book Synopsis

Obviously, the Kouzes and Posner best-seller, Encouraging the Heart (Jossey-Bass, 2003), includes many different references to empathy as a management tool in recognizing and reinforcing employee behavior. We have presented several books over the years that have featured empathy as an important skill for managers to exhibit.

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General Mattis Reminds Us – A Leader Who is Too Busy to Read is Practically Guilty of Dereliction of Duty

First Friday Book Synopsis

Mattis, Commanding General’s Message to All Hands, March, 2003 ——————– Read – then do – then read some more – then do some more. Engage your brain before you engage your weapon. General J. This is the formula. And this Marine General reminds us of it so clearly.

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Our Book on Organizing Change Features Three Key Principles

First Friday Book Synopsis

When Bill Lee and I wrote Organizing Change (San Francisco: Pfeiffer-Jossey Bass, 2003), we did so from a large-scale perspective. Our premise was that it is easier to consider change from a high-level such as a one that affects an entire organization, then, whittle it down to whatever level you want to use, such as a […].

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Love Is the Killer App: A book review by Bob Morris

First Friday Book Synopsis

Love Is the Killer App: How to Win Business and Influence Friends Tim Sanders Crown Business (2003) Note: Here is a review of a book I read when it was first published in 2003. I recently re-read it prior to reading and reviewing Sanders’ latest, Today We Are Rich: Harnessing the Power of Total Confidence. [.].

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Two Great TED Talks by Ken Robinson

First Friday Book Synopsis

He was knighted in 2003 for his contribution to [.]. He has worked with national governments in Europe and Asia, international agencies, Fortune 500 companies, national and state education systems, non-profit organizations and some of the world’s leading cultural organizations.

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Tony Wagner on “Beyond Testing: 7 Disciplines for Strengthening the Instruction of Children”

First Friday Book Synopsis

Here is a brief excerpt from an article written by Tony Wagner that first appeared in Education Week (November 11, 2003). Don’t let the publication date fool you. If anything, his recommendations are even more urgently needed now than they were then. To read the complete article, please click here. © Tony Wagner * * [.].

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The Open Innovation Marketplace: A book review by Bob Morris

First Friday Book Synopsis

The Open Innovation Marketplace: Creating Value in the Challenge Driven Enterprise Alpheus Bingham and Dwayne Spradlin FT Press/Pearson (2011) How and why global networks of highly specialized expertise create value in the challenge driven enterprise In Open Business Models (2003), Henry Chesbrough observes, “An open business model uses a new (..)