Are Your Sales Reps Spending Too Much Time in Front of Customers?
Harvard Business Review
FEBRUARY 8, 2011
At SEC Solutions, we've been tracking how reps spend their time since 2003. But before you pine for the "good old days" when reps spent more time in the customer's office than in yours, what if we told you that having your reps spend less time face-to-face with your customers might actually be a good thing?
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