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Empathy Training May Not Be Genuine

First Friday Book Synopsis

We have presented several books over the years that have featured empathy as an important skill for managers to exhibit. Obviously, the Kouzes and Posner best-seller, Encouraging the Heart (Jossey-Bass, 2003), includes many different references to empathy as a management tool in recognizing and reinforcing employee behavior.

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The Surprising Power of Business Experiments

Skip Prichard

And, as anyone who closely follows simulation and prototyping tools knows, their use has become pervasive in manufacturing businesses, even though companies still grapple with the integration and management issues I wrote about in 2003. What was most surprising to you in studying the research into experimentation?

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Russell Ackoff on Learning, Risks and Development

Deming Institute

Guest post by John Hunter , author of Management Matters: Building Enterprise Capability. This video shows part 3 of a Russell Ackoff presentation from 2003 on Systems Thinking and Management (see our previous post on part 1 and part 2 ). This idea is powerful.

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CMI Highlights

Chartered Management Institute

As the importance of open and honest leadership continues to dominate the media spotlight, I find myself reflecting on how vital relationships are to building a positive working environment, and how important it is for all managers and leaders to develop this skill. You can learn more in FE News. Enjoy the rest of your week.

Policies 121
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ROI of Executive Coaching 500% Return

CO2

Executive Coaching ROI – the Impact is Massive Executive coaching is not just a developmental tool; it’s a significant contributor to business performance. ” (March 2004), noted that companies heavily investing in employee development outperformed the S&P 500 significantly, by 17 – 35%, during 2003.

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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

Prior to joining Microsoft in 2003, Hogan was a partner at McKinsey & Co. and a development manager at Oracle Corp. She also manages JLL’s corporate offices around the world, with a focus on creating spaces that promote engagement, collaboration, and wellbeing. Prior to joining JLL, Bilbrey was the U.S. CHRO for HSBC.

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Employees Are Key To Successful Cyber Defence

The Horizons Tracker

Kevin Mitnick, arguably the world’s most famous hacker, brought the art of social engineering to mass attention with his best-selling 2003 book The Art of Deception , in which he outlines how deceiving individuals is so important to effective hacking. These emails typically ask you to reveal key security information, such as a password.