Harvard Business Review

MAY 16, 2011

Companies that operate as a collection of silos commit the cardinal sin of underperforming relative to the resources they have invested. At the oil giant BP a few years back, efforts to promote collaboration across the many operating business were so successful that employees over-collaborated. Under-collaboration.

CIO 15

CIO Consensus Bottom-up Organizational Behavior 15

Harvard Business Review

DECEMBER 28, 2015

I have often been struck by the way companies operating in industries as diverse as telecommunications and transport manage to collaborate in a competitive environment, yet health organizations find collaboration difficult even when they are not competing. Making these changes required skill, will, and time underpinned by rigorous process.

Health Care 8

Health Care System Telecommunications Quality 8

Harvard Business Review

AUGUST 6, 2014

In November 2003, after due diligence, we announced our agreement to purchase 3721 for $120 million. By mid-2004, however, the operation was mired in conflict over control and differences in management style. We insisted that the local team follow Yahoo reporting, systems, and governance requirements.

Chief Financial Officer 9

Chief Financial Officer Operations Learning-by-Doing IPO 9

Harvard Business Review

SEPTEMBER 20, 2013

It began its lean journey in 2003 and has made considerable progress. This patient-centered approach minimizes duplication of effort, puts people in roles that leverage their skills and accelerates clinical learning as teammates teach each other. Health Operations' Fully use the talent. Getting Real About Health Care Value.

Health Care 8

Health Care Quality Decentralization Planning 8

Harvard Business Review

JUNE 6, 2017

Indeed, a 2003 Lancet study reported that 63% of child deaths in the 42 countries that account for 90% of global child mortality could be prevented each year through more effective primary care. While scaling these services is challenging, our research shows that having the right business skills is critical to success.

Development 8

Development Health Care Operations Franchising 8

Harvard Business Review

OCTOBER 5, 2017

The root cause is twofold: a mismatch between organizations’ strategies and actual market demand, and a lack of operational discipline. MD Anderson Cancer Center lost $266 million on operations in FY 2016 and another $170 million in the first months of FY 2017.

System 8

System Insurance Health Care Operations 8

Harvard Business Review

OCTOBER 31, 2017

I predicted there would be increasing intensity around the rights of certain employees in my 2003 HBR article with Mihnea C. This force was the uniquely talented individual, without whom business could not operate. Moldoveanu: “ Capital Versus Talent: The Battle That’s Reshaping Business.

Rogers 8

Rogers Class Talent Management Outsourcing 8