2004 2010 Operations ROI 
Six Disciplines
NOVEMBER 16, 2011
Several studies over the past few years reiterate the return on investment (ROI) of strategy-driven employee engagement programs, confirming the importance of an engaged workforce on bottom-line results. Firms with the highest percentage of engaged employees collectively increased operating income 19% and earnings per share 28% year to year.
Harvard Business Review
JANUARY 3, 2014
One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. When we started to look at new locations for our call center operations, we initially considered outsourcing to India or the Philippines and met with a few potential providers. We’ve also expanded far beyond shoes.
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