Harvard Business Review

MAY 11, 2015

The typical approach is to assess an individual’s performance against a metric usually tied to whether or not they performed a task and the amount of output they generated by doing so. While it might be easy to measure someone’s output on an assembly line, how do we decide how well a manager manages or a leader leads?

Management 8

Management Performance Review Review Mission Statement 8

Harvard Business Review

MAY 17, 2012

This was the headline finding of a recent study (PDF) by the American Institute of CPAs and the Chartered Institute of Management Accountants. Perhaps that's the result of customer metrics long being seen as "soft" numbers with little clear connection to "hard" numbers like revenue or cash flow. Unexpected, to say the least.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

Harvard Business Review

DECEMBER 22, 2010

As Nike's Senior Portfolio Manager Adam Day says, "The global development sector had overlooked the enormous potential of investing in adolescent girls to reduce global poverty. The Nike Foundation also leans on its expertise in innovation and scale to find solutions to poverty, while keeping its operations separate from the business.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

OCTOBER 21, 2016

These require sophisticated, sustainability-based management. This can disrupt a firm’s ability to operate on schedule and budget. ” Improving risk management. ” Improving risk management. Coca-Cola, for example, faced a water shortage in India that forced it to shut down one of its plants in 2004.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MAY 8, 2014

Operational meltdowns can devour a midsized company’s cash. To use a different company example, one growing financial services firm’s new CFO learned this in 2004. To keep a finger on the financial pulse of the business, MBH Architects’ founders kept one eye on a key metric: the utilization of its people (i.e.,

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

OCTOBER 2, 2012

The company agreed to be acquired by Expedia/IAC in 2004 for $210 million in cash , a huge win for all, particularly given their amazing capital efficiency: they had only raised $4 million in venture capital. TripAdvisor And Expedia: From $4 million invested to $4 billion in value. As a result, gross margins are very high at 98% (not a typo!)

EBITDA 9

EBITDA Engineering Travel Business Model 9

Harvard Business Review

SEPTEMBER 25, 2015

I interviewed more than 50 executives and mid-level managers who had worked for HP in the 2004-2007 timeframe, many of whom reported to Fiorina and subsequently worked with her successor, Mark Hurd. Hurd also connected with executives and managers in ways she did not. Many also felt that she needed to check her ego.

CEO 8

CEO Charisma COO Execution 8