Harvard Business Review

MAY 11, 2015

The typical approach is to assess an individual’s performance against a metric usually tied to whether or not they performed a task and the amount of output they generated by doing so. While it might be easy to measure someone’s output on an assembly line, how do we decide how well a manager manages or a leader leads?

Management 8

Management Performance Review Review Mission Statement 8

Harvard Business Review

MAY 17, 2012

This was the headline finding of a recent study (PDF) by the American Institute of CPAs and the Chartered Institute of Management Accountants. Perhaps that's the result of customer metrics long being seen as "soft" numbers with little clear connection to "hard" numbers like revenue or cash flow. Unexpected, to say the least.

Customer Loyalty 14

Customer Loyalty Loyalty CEO Intellectual Capital 14

Harvard Business Review

JUNE 7, 2017

As part of our work researching high-performing primary care systems , we discovered a system-wide approach launched by Southern California Permanente Medical Group (SCPMG) in 2004 that unburdens primary care physicians. customized weight-loss calendars and healthy recipes), and manage complex schedules (e.g., million members.

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

JUNE 18, 2018

Some have argued that most financial incentives are too small to make a difference, but even in the UK’s national health system, where up to 30% of clinicians’ income is paid through a P4P system, patients’ health have not markedly improved since 2004, when the system was introduced.

Incentives 8

Incentives Guidelines Quality Bottom-up 8

Harvard Business Review

DECEMBER 22, 2010

As Nike's Senior Portfolio Manager Adam Day says, "The global development sector had overlooked the enormous potential of investing in adolescent girls to reduce global poverty. Nearly 70% percent of graduates have shown revenue growth and 50% have created jobs.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

OCTOBER 17, 2011

On the other hand, the metrics of 21st century female professional and economic empowerment have become a tide. But there are gender-based distinctions in how men and women were able to regulate and manage their emotional response to these stimuli. I'd like to think that today, with U.S.

Bottom-up 14

Bottom-up Metrics Construction Finance 14

Harvard Business Review

JUNE 9, 2011

mortgage borrowers got into this situation from about 2004 through early 2007. Markets gave Amazon, an early mover, enough time to build a formidable business, and its management had clearly thought about the possibility of a stock-price drop, and was able to quickly ratchet back spending and turn a profit when it had to. A lot of U.S.

Company 14

Company Finance Price IPO 14

Harvard Business Review

MAY 8, 2014

To use a different company example, one growing financial services firm’s new CFO learned this in 2004. To keep a finger on the financial pulse of the business, MBH Architects’ founders kept one eye on a key metric: the utilization of its people (i.e., Top management must be very careful about how they downsize the organization.

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

OCTOBER 21, 2016

These require sophisticated, sustainability-based management. ” Improving risk management. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. Investing in sustainability is not only a risk management tool; it can also drive innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

OCTOBER 13, 2015

I’ve been writing about this problem since 2004 , and doing my best to help advertisers avoid it. Here too, standard metrics indicate that the campaign works. They were, for a time, eBay’s largest two affiliates, and they report that eBay wooed them with dedicated account managers, chartered jets, and more.

Marketing 8

Marketing Affiliate Marketing Advertising Dunning 8

Harvard Business Review

OCTOBER 2, 2012

The company agreed to be acquired by Expedia/IAC in 2004 for $210 million in cash , a huge win for all, particularly given their amazing capital efficiency: they had only raised $4 million in venture capital. TripAdvisor And Expedia: From $4 million invested to $4 billion in value. As a result, gross margins are very high at 98% (not a typo!)

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

SEPTEMBER 25, 2015

I interviewed more than 50 executives and mid-level managers who had worked for HP in the 2004-2007 timeframe, many of whom reported to Fiorina and subsequently worked with her successor, Mark Hurd. Hurd also connected with executives and managers in ways she did not. Many also felt that she needed to check her ego.

CEO 8

CEO Charisma COO Execution 8

Harvard Business Review

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. Apple learned this the hard way.

Media 11

Media Advertising Fixed Costs Content 11

Harvard Business Review

NOVEMBER 2, 2012

A former campaign manager, Strasma started his company in 2003 to find a better way to predict who the true persuadables are in a campaign, and to find smart ways to target messaging towards them. In 2004, microtargeting was a fairly new concept. It's a world where hundredths of a percentage point matter. Definitely the scale.

Survey 8

Survey Politics Information Discount 8