Harvard Business Review

MAY 17, 2012

Perhaps that's the result of customer metrics long being seen as "soft" numbers with little clear connection to "hard" numbers like revenue or cash flow. Yet companies all over the world increasingly realize they need to correct this imbalance and that customer metrics also must become "hard."

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

Marshall Goldsmith

SEPTEMBER 16, 2013

Neither of these is a good metric for achieving a positive, long-term change in behavior. Goldsmith in strategy+business, Fall 2004. I believe that many leadership coaches are paid for the wrong reasons. Their income is a largely a function of “How much do my clients like me?” and “How much time did I spend in coaching?” References.

Learning-by-Doing 123

Learning-by-Doing Long-term CEO Follow-up 123

Harvard Business Review

JANUARY 28, 2016

There are many metrics that can be measured: numbers of customers or closed transactions, level of exposure, pipeline prospects, etc. If your metrics show improvement or increasing growth, it’s time to double down. In 2004, Bravo launched Project Runway , the competitive reality TV show for aspiring designers.

Metrics 8

Metrics Godin Short-term Follow-up 8

Harvard Business Review

DECEMBER 22, 2010

Be accountable for results : While many funders track service delivery, a 2010 report by the Committee on Encouraging Corporate Philanthropy notes that metrics measuring only output "offer little indication whether social improvement actually is occurring." Nearly 70% percent of graduates have shown revenue growth and 50% have created jobs.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

MAY 11, 2015

The typical approach is to assess an individual’s performance against a metric usually tied to whether or not they performed a task and the amount of output they generated by doing so. Máirín started working at Red Hat as an intern and later joined us full time in 2004, after she graduated from college.

Management 8

Management Performance Review Review Mission Statement 8

Harvard Business Review

JUNE 18, 2018

Some have argued that most financial incentives are too small to make a difference, but even in the UK’s national health system, where up to 30% of clinicians’ income is paid through a P4P system, patients’ health have not markedly improved since 2004, when the system was introduced.

Incentives 8

Incentives Guidelines Quality Bottom-up 8

Harvard Business Review

JUNE 7, 2017

As part of our work researching high-performing primary care systems , we discovered a system-wide approach launched by Southern California Permanente Medical Group (SCPMG) in 2004 that unburdens primary care physicians. the percentage of eligible patients who received a mammogram).

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

JUNE 9, 2011

mortgage borrowers got into this situation from about 2004 through early 2007. And that's not all: Those who've done the borrowing don't have enough income to make the interest payments on their loans; asset prices have to keep rising to keep everything from falling apart. A lot of U.S. As you may have heard, it ended badly.

Company 13

Company Finance Price IPO 13

Harvard Business Review

OCTOBER 17, 2011

On the other hand, the metrics of 21st century female professional and economic empowerment have become a tide. Since men naturally produce ten times as much testosterone as women, it's being suggested that a more gender-balanced financial workforce could be stabilizing for firms and for the system as a whole.

Bottom-up 13

Bottom-up Metrics Construction Finance 13

Harvard Business Review

MAY 8, 2014

To use a different company example, one growing financial services firm’s new CFO learned this in 2004. To keep a finger on the financial pulse of the business, MBH Architects’ founders kept one eye on a key metric: the utilization of its people (i.e., Many midsized companies maintain woefully inadequate general ledger information.

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

OCTOBER 21, 2016

Coca-Cola, for example, faced a water shortage in India that forced it to shut down one of its plants in 2004. In 2013, GE had reduced greenhouse gas emissions by 32% and water use by 45% compared to 2004 and 2006 baselines, respectively, resulting in $300 million in savings.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

OCTOBER 13, 2015

I’ve been writing about this problem since 2004 , and doing my best to help advertisers avoid it. Here too, standard metrics indicate that the campaign works. In online advertising, a variety of equally brazen ruses drain advertisers’ budgets — but usually it’s more difficult for advertisers to notice them.

Marketing 8

Marketing Affiliate Marketing Advertising Dunning 8

Harvard Business Review

JANUARY 3, 2014

One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. Since the sale, we’ve learned from Amazon’s technology: We’ve started to track some metrics Amazon tracks, and we’re learning how it thinks about warehouse operations. Ours is more high-touch—we try to make a personal connection.

CEO 8

CEO Call Center Real Estate Merchandising 8

Harvard Business Review

OCTOBER 2, 2012

The company agreed to be acquired by Expedia/IAC in 2004 for $210 million in cash , a huge win for all, particularly given their amazing capital efficiency: they had only raised $4 million in venture capital. TripAdvisor And Expedia: From $4 million invested to $4 billion in value.

EBITDA 8

EBITDA Engineering Travel Business Model 8

The Horizons Tracker

DECEMBER 10, 2019

of Horizon2020 research funding going to the 13 countries that joined the EU in 2004, despite these nations representing 17% of the EU population. The European Index of Digital Entrepreneurship Systems (EIDES) aims to rank each of the 28 EU Member States across a range of metrics to gauge their ability to support entpreneurialism.

Entrepreneur 52

Entrepreneur Incubator Human Capital Education 52

Harvard Business Review

SEPTEMBER 25, 2015

I interviewed more than 50 executives and mid-level managers who had worked for HP in the 2004-2007 timeframe, many of whom reported to Fiorina and subsequently worked with her successor, Mark Hurd. Here’s what I gleaned about Fiorina’s legacy at HP from that research. Many also felt that she needed to check her ego.

CEO 8

CEO Charisma COO Execution 8

Harvard Business Review

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. Apple learned this the hard way.

Media 11

Media Advertising Fixed Costs Content 11

Harvard Business Review

NOVEMBER 2, 2012

In 2004, microtargeting was a fairly new concept. In your work, do you only focus on the metrics side, or do you decide what sort of messaging would go out in targeted ads? We measure success by both win/loss, and also by being able to demonstrate that we've improved the campaign's percentage of the vote and cut costs.

Survey 8

Survey Politics Information Discount 8

The Horizons Tracker

DECEMBER 5, 2019

The researchers assessed discrimination across a range of metrics, from national origin, gender, English fluency, professional skill and age, and on a 7-point scale, Muslims scored noticeably lower, even when all other factors were identical.

Participative 52

Participative Definition Metrics Commitment 52