Harvard Business Review

SEPTEMBER 28, 2017

Through my leadership development work with the United Nations (UN), I’ve been privileged to work with professionals who operate in some of the world’s most challenging contexts. Due to the magnitude of the disaster, international media attention was extensive. She faced her greatest challenge during her posting in Jakarta.

Stress 14

Stress Learning-by-Doing Report Project 14

Leading Blog

APRIL 16, 2021

But Chrysler was in bankruptcy, and we didn’t know whether our Chrysler Jeep Dodge dealership that we opened in 2004 would survive the ax of the bankruptcy court. Operating a small business is not unlike owning a really old house: things break a lot, and you need to fix them, over and over and over. Ours did; over 700 did not.)

Learning-by-Doing 255

Learning-by-Doing Long-term Automotive Open-book 255

Harvard Business Review

JANUARY 14, 2015

But the truth is that, for the most part, they redefine minimum requirements for operating in a given industry — not advantages. Then, between 2004 and 2014, Nordstrom made an extraordinary series of investments, each aimed squarely at that same purpose of providing a fabulous customer experience. Insight Center.

Strategy 8

Strategy Competitive Advantage Business Model Technology 8

Harvard Business Review

NOVEMBER 5, 2013

I’ve been involved with turnarounds for years, including observing and writing about the Red Sox 2004 World Series win that reversed many decades of being almost-rans. Turnarounds operate on several time frames. Their game is baseball, my game is change. In turbulent times, turnarounds are increasingly a fact of life.

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

APRIL 14, 2017

In fact, although we saw examples of companies using AI in computer-to-computer transactions such as in recommendation engines that suggest what a customer should buy next or when conducting online securities trading and media buying, we saw that IT was one of the largest adopters of AI.

Company 13

Company Survey Finance Engineering 13

Harvard Business Review

OCTOBER 21, 2013

A food company, for example, outfits vehicles with entire kitchens to demonstrate the most effective and creative ways to use its specialty food ingredients in food service operations. Many products can be complicated to operate or dangerous if used incorrectly, and a van can save a customer from traveling to a training center.

B2B 8

B2B B2C Education Travel 8

Harvard Business Review

DECEMBER 22, 2014

In the hyperbole of online media, one headline reads, India is the last BRIC Standing. America’s largest insurer, Allstate, announced plans to invest $1 billion in its India operations. Boeing is America’s largest exporter and the only American defense contractor to have crossed $2 billion in sales to India.

Venture Capitalist 12

Venture Capitalist Price Marketing Learning-by-Doing 12

Harvard Business Review

NOVEMBER 30, 2011

In a recent paper , I combined Yelp ratings with restaurant revenues for every restaurant that operated in Seattle during Yelp's entire run there. When Yelp began in 2004, this would have been a devastating prospect. Yelp is relevant only to the extent that it affects readers' choices of where to go. The evidence shows that it does.

IPO 14

IPO Business Model Review Advertising 14

Harvard Business Review

APRIL 15, 2011

This might not seem like a stop-the-presses moment for everyone in the media, but it's a big deal for the companies involved—and their customers—because the contents of the report will influence regulatory policy. It's just about to release its fifteenth one.

Wireless 13

Wireless Report Price Analysis 13

Harvard Business Review

FEBRUARY 3, 2015

Burt asked the managers to write down their best ideas about how to improve business operations, and then he asked two ex­ecutives at the company to rate the quality of these ideas. 2 (2004): 349–399. Learn more about how she uses social media. He then mapped out the network of who consulted with whom.

How To 8

How To Diversity Letter Learning-by-Doing 8

Harvard Business Review

JULY 8, 2014

In 2004, Bharti Airtel , the Indian telecomm company, had outsourced its vast network and IT operations—a move that Ranjay Gulati saw as indicating “ more progressive and forward-looking ” thinking than was evident in many Western corporations. For another, it can be difficult to find good external partners.

Technology 8

Technology Marketing Outsourcing Supply Chain 8

Harvard Business Review

OCTOBER 2, 2012

The company agreed to be acquired by Expedia/IAC in 2004 for $210 million in cash , a huge win for all, particularly given their amazing capital efficiency: they had only raised $4 million in venture capital. After some searching, TripAdvisor found a magical business model, representing social media and user-generated content at its best.

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

NOVEMBER 1, 2012

presidential campaign, all the media attention shifts to the ground game: how many doors are knocked, and how many voters are mobilized in crucial swing states like Ohio. But while field organizing is essential in this closely contested race, the groundwork has been laid over many months by the campaigns' digital operations.

Media 8

Media Marketing Politics Hammer 8

Harvard Business Review

SEPTEMBER 21, 2012

From the way that it deployed advanced digital media to the way that it incorporated rank-and-file supporters into its messaging apparatus, the Obama for America operation in 2008 demonstrated the power of conducting a campaign as though it were a conversation. Effective organization conversation, we argue in our book Talk, Inc.

Operations 15

Operations Media Long-term Open-book 15

Harvard Business Review

JUNE 21, 2017

Bush administration’s provided, in 2004. Politicians across the political spectrum, corporate executives, and media commentators blame share buybacks for job losses, stagnant wages, and underinvestment in businesses. So what should companies do with repatriated overseas cash if the tax holiday comes to pass?

EPS 8

EPS Company Offshoring Price 8

Harvard Business Review

JANUARY 5, 2017

media has come under intense scrutiny, with analysts , politicians, and even journalists themselves accusing it of bias and sensationalism — of having failed us — in its coverage of the presidential election. The media did exactly what it was designed to do, given the incentives that govern it. my answer is a sobering no.

Media 11

Media Advertising Fixed Costs Content 11

Harvard Business Review

NOVEMBER 2, 2012

In 2004, microtargeting was a fairly new concept. In this election, the campaign has a very large in-house data team dealing with all kinds of targeting analytics and also the online operations. What are some of the key differences are between Obama's 2008 campaign and what you're seeing in this one? Definitely the scale.

Survey 8

Survey Politics Information Discount 8

Harvard Business Review

JULY 14, 2016

Back then however, Hughes’s contribution helped mobilize a relatively small portion of volunteers, those already familiar with social media — mainly young people and early adopters. In this article, I review three critical aspects to watch: marketing, operations, and profiling. Take former candidate Bernie Sanders.

Bond 8

Bond Early Adopters Technology Politics 8