Lead Change Blog

MAY 18, 2017

In the countless eulogies following her death in 2005 at age 92, we learned that she never wavered in her commitment to being a bridge building leader. It entails seeking metrics that effectively gauge collective toil not ones aimed at fueling the “gotcha” blame game. Create Settings for Interdependence.

Construction 290

Construction Follow-up Commitment Efficiency 290

Terry Starbucker

MAY 16, 2010

How these two goals are connected by the company’s leadership is critical to building operational greatness – an organization that is working at high efficiency, with great enthusiasm and ever increasing productivity. Quantifiable standards must be developed for every job, and made a part of the evaluation process.

Metrics 243

Metrics Mission Statement Download Objective 243

Terry Starbucker

MAY 9, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Leaders as Teachers: Two Things You Absolutely, Positively Must Do To Be Effective by Starbucker on May 9, 2010 As someone who loves to read, I can get leadership advice from the strangest places. About playing the piano.

Positioning 290

Positioning Learning-by-Doing Advice Blog 290

Harvard Business Review

OCTOBER 26, 2012

The course that I created in 2005, Authentic Leadership Development (ALD), has become one of the most popular elective MBA courses, thanks to my HBS colleagues who are currently teaching it. The practice of mindful leadership gives you tools to measure and manage your life as you're living it.

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Christensen Self-aware Short-term Long-term 15

Terry Starbucker

FEBRUARY 8, 2010

A few years ago my company started tracking a customer service metric, based on specific customer feedback. When we first started we more or less just “put it out there”, explaining the mechanics of the metric, the way it was compiled and scored, and setting a company goal. Here’s a specific example. Popularity: 9% [ ?

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Succession Simon Metrics Tactics 284

Terry Starbucker

APRIL 25, 2010

All the measurements and the metrics that we hold each other accountable to are very powerful forces, and quite necessary ones. I use our customer satisfaction metric, the Net Promoter Score. Of course it never hurts to also have some objective evidence to prove your case, and we do, in spades. Popularity: 2% [ ?

Letter 254

Letter Metrics Blog Open-book 254

Harvard Business Review

OCTOBER 18, 2011

They go by names like corporate social responsibility, sustainability, shareholder advocacy, social assessment and auditing, consumer action, government regulation, leadership development, ethics, realignment of incentives , attracting long-term investors , creating shared value , and more. Here are a few suggestions: Lead by Example.

CEO 12

CEO Incubator Supply Chain Entrepreneur 12

Terry Starbucker

AUGUST 1, 2010

He had just spent several days reviewing our business operations, and after absorbing our successes and industry-leading metrics, he couldn’t figure it out on his own. So he was compelled to ask me that question, perhaps hoping I would reply with some magic formula that he could take back home with him. Just a lot of hard work.

Blog 246

Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

MARCH 15, 2010

More specifically, the leadership training. It just can’t all be nuts and bolts, and numbers and metrics. Taking the top management once every year to a training program and then hoping for the best does not qualify as leadership development for me. Mark Silver March 17, 2010 at 8:43 am Yes and yes. takes place!

Team 261

Team Training Blog Skills 261

Terry Starbucker

MARCH 7, 2010

Let’s look at a business example, like hitting an important business metric that has eluded a company for years. Once again, because of the effort necessary to achieve the milestone, there’s a strong temptation to ease off the accelerator (especially from the rank and file, who have toiled the most), at least for a short period.

Succession 160

Succession Learning-by-Doing Career Short-term 160

Harvard Business Review

FEBRUARY 24, 2017

We offer such a roadmap here, the outcome of a research project , at the Center for Higher Ambition Leadership, with 25 CEOs and their practices for mastering short-term pressures and creating long-term social and economic value, even in the toughest conditions. The CEOs in our study were adept at telling their company’s story.

CEO 9

CEO Short-term Long-term EPS 9

Harvard Business Review

MAY 18, 2017

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. Case closed (until engineers develop an algorithm that does the job better). Great leadership is extraordinarily difficult.

Management 9

Management Balanced Scorecard NPV Article 9

Harvard Business Review

SEPTEMBER 25, 2015

She never took the time to develop rapport with individual employees, and therefore never got buy-in or support for her initiatives. Many of the mid-level managers and executives I interviewed reported that she pushed them to deliver on metrics that were not grounded in reality or data and were not really achievable.

CEO 8

CEO Charisma COO Execution 8