Harvard Business Review

SEPTEMBER 16, 2014

However, all these online models depend on developing accurate new predictive models of credit assessment, often using new sources of data. Personal credit scores like FICO consider a combination of metrics such as payment history, current level of indebtedness, and types of credit used by potential small business borrowers.

Credit Scoring 10

Credit Scoring Banking Dunning Metrics 10

Harvard Business Review

AUGUST 22, 2011

I had worked for over a decade to develop relationships with Latin American business leaders, several of whom were on Forbes' billionaire list. For example: when I left Wall Street in 2005, I was writing a children's book and pitching a reality TV show about soccer in Latin America: neither transpired. With a nod to McClure: "Dear You.

Disruptive Innovation 16

Disruptive Innovation Christensen Metrics Innovation 16

Lead Change Blog

MAY 18, 2017

In the countless eulogies following her death in 2005 at age 92, we learned that she never wavered in her commitment to being a bridge building leader. It entails seeking metrics that effectively gauge collective toil not ones aimed at fueling the “gotcha” blame game. Create Settings for Interdependence.

Construction 290

Construction Follow-up Commitment Efficiency 290

Harvard Business Review

JULY 19, 2017

At the enterprise level, think of all of your corporate initiatives as a backlog, just like software developers think of future product features as a backlog. a 525-employee software company, began applying agile methodologies in 2005. This helps maintain focus and velocity while stopping initiative proliferation. Systematic Inc.,

Agility 8

Agility White Paper How To Metrics 8

Harvard Business Review

SEPTEMBER 16, 2014

However, all these online models depend on developing accurate new predictive models of credit assessment, often using new sources of data. Personal credit scores like FICO consider a combination of metrics such as payment history, current level of indebtedness, and types of credit used by potential small business borrowers.

Credit Scoring 8

Credit Scoring Banking Dunning Metrics 8

Harvard Business Review

FEBRUARY 13, 2012

In the book How Companies Win , Rick Kash and David Calhoun note how Sara Lee was about to de-prioritize the Ball Park brand in 2005, just before then Ball Park leaders Steve Clapp, Carl Gerlach and Chuck Hemmingway grew it 40% and to its leading market-share position. We need better metrics that help us discover ROI anomalies.

Brand 13

Brand Metrics ROI Self-aware 13

Terry Starbucker

MAY 16, 2010

Quantifiable standards must be developed for every job, and made a part of the evaluation process. Key Company-Wide Metrics. All the metrics should be presented as often as possible (preferably weekly) in a high level “dashboard” that every single employee is expected to know and understand. But your work is far from over.

Metrics 243

Metrics Mission Statement Download Objective 243

Harvard Business Review

DECEMBER 11, 2013

In their 2012 book, Transformative HR authors John Boudreau and Ravin Jesuthasan detailed a case study of Ameriprise Financial, a diversified financial services company spun off from American Express in 2005. The quality of data is important, along with the way leaders are educated about the credibility of talent metrics. Compelling.

Company 8

Company Human Resources Metrics Bottom-up 8

Harvard Business Review

SEPTEMBER 12, 2013

Encourage everyone on the team — including designers, developers, and content producers — to consider deliverables through to execution. If your team today has practices like designers throwing PhotoShop files over the wall for developers to execute, you may need to build in more collaboration. I’ve done that.

Team 8

Team Management Software Metrics 8

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

OCTOBER 21, 2016

Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. Recognizing the growing consumer interest in sustainable products and looking to solve consumer challenges such as high energy costs, CPG companies have developed new products to gain access to this market.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Terry Starbucker

FEBRUARY 8, 2010

A few years ago my company started tracking a customer service metric, based on specific customer feedback. When we first started we more or less just “put it out there”, explaining the mechanics of the metric, the way it was compiled and scored, and setting a company goal. Here’s a specific example.

Succession 284

Succession Simon Metrics Tactics 284

Terry Starbucker

MAY 9, 2010

Hitting a metric just doesn’t do the same thing. we’re obsessed with metrics. if people enjoyed the learning process we wouldn’t need all these metrics. Because it gets you right in the heart. Thank you Emil Liebling for your sage advice. What makes it even more amazing was that he wrote it over 100 years ago.

Positioning 290

Positioning Learning-by-Doing Advice Metrics 290

Harvard Business Review

OCTOBER 26, 2012

The course that I created in 2005, Authentic Leadership Development (ALD), has become one of the most popular elective MBA courses, thanks to my HBS colleagues who are currently teaching it.

Christensen 14

Christensen Self-aware Short-term Long-term 14

Terry Starbucker

APRIL 25, 2010

All the measurements and the metrics that we hold each other accountable to are very powerful forces, and quite necessary ones. I use our customer satisfaction metric, the Net Promoter Score. Of course it never hurts to also have some objective evidence to prove your case, and we do, in spades.

Letter 254

Letter Metrics Blog Open-book 254

Harvard Business Review

NOVEMBER 4, 2014

And Bain & Company’s analysis of the performance of nearly 100 Western firms with listed subsidiaries in emerging markets found that these companies increased their profits there by an average of 15 percent a year between 2005 and 2010—compared to 23 percent a year for comparable local companies.

Globalization 9

Globalization Altman Sample Analysis 9

Harvard Business Review

JANUARY 26, 2012

In November 2005, Paul Graham wrote an essay titled " The Venture Capital Squeeze." This means that a performance metric every investor must consider is time spent / capital invested. An organization's capabilities become its disabilities when disruption is afoot." – Clayton Christensen, The Innovator's Solution.

Disruptive Innovation 14

Disruptive Innovation Hedge Venture Capitalist Venture Funding 14

Harvard Business Review

NOVEMBER 4, 2014

And Bain & Company’s analysis of the performance of nearly 100 Western firms with listed subsidiaries in emerging markets found that these companies increased their profits there by an average of 15 percent a year between 2005 and 2010—compared to 23 percent a year for comparable local companies.

Globalization 8

Globalization Altman Sample Analysis 8

Harvard Business Review

OCTOBER 18, 2011

They go by names like corporate social responsibility, sustainability, shareholder advocacy, social assessment and auditing, consumer action, government regulation, leadership development, ethics, realignment of incentives , attracting long-term investors , creating shared value , and more. Here are a few suggestions: Lead by Example.

CEO 11

CEO Incubator Supply Chain Entrepreneur 11

Harvard Business Review

SEPTEMBER 21, 2015

A 2015 Institute of Medicine report, “Core Metrics for Health and Health Care Progress,” demonstrates broad consensus that measuring the quality of people’s health and the care they receive is critical to improving performance of the health care system and patients’ health outcomes.

Health Care 8

Health Care Report Sports Insurance 8

Harvard Business Review

MARCH 20, 2015

grew by nearly 80% between 2005 and 2012. This may work for a while, but you must develop a culture in order to foster engagement and sustain their performance over the long term. GitHub, which makes a platform for collaborating on software development, brings its entire team together once a year for this purpose.

Company 8

Company Document Travel Real Estate 8

Terry Starbucker

AUGUST 1, 2010

He had just spent several days reviewing our business operations, and after absorbing our successes and industry-leading metrics, he couldn’t figure it out on his own. So he was compelled to ask me that question, perhaps hoping I would reply with some magic formula that he could take back home with him.

Blog 246

Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

MARCH 7, 2010

Let’s look at a business example, like hitting an important business metric that has eluded a company for years. Once again, because of the effort necessary to achieve the milestone, there’s a strong temptation to ease off the accelerator (especially from the rank and file, who have toiled the most), at least for a short period.

Succession 160

Succession Learning-by-Doing Career Short-term 160

Terry Starbucker

JANUARY 3, 2010

There are those who believe that their effectiveness can be increased through education, other methods of training and development, and experience, though to a limited extent. Answer these questions NOW , take whatever corrective action is necessary, and give your team a better chance for success. Great leaders have a natural ?air.

Leadership 418

Leadership Ethics Course Learning-by-Doing 418

Terry Starbucker

MARCH 15, 2010

It just can’t all be nuts and bolts, and numbers and metrics. Taking the top management once every year to a training program and then hoping for the best does not qualify as leadership development for me. This is where awareness of the benefits leadership skills provide comes in.

Team 261

Team Training Blog Skills 261

Harvard Business Review

SEPTEMBER 20, 2017

billion leveraged private equity buyout in 2005, with the aim of turning the chain around, but the resulting debt has proved to be unserviceable. Cash registers were plentiful and easy to find, and success was measured with metrics like sales per square foot and average size of transaction. In their 2005 book, W.

Retail 9

Retail Blue Ocean Strategy Mauborgne Comparison 9

Harvard Business Review

OCTOBER 30, 2015

It’s almost universal practice that the benchmarker chooses one or two organizational goals, then picks a few key metrics (key performance indicators) relevant to those goals, and finally selects several peer groups from a limited set. Also, each peer group appears in many insights by combining them with the available metrics.

Benchmarking 8

Benchmarking Comparison Metrics Bottom-up 8

Harvard Business Review

FEBRUARY 24, 2017

Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. ” Many CEOs in our interviews emphasized the importance of choosing the right metrics to support both/and decision making.

CEO 9

CEO Short-term Long-term EPS 9

Harvard Business Review

JULY 14, 2016

In 2005, when the demand for the iPod Mini remained huge, the Nano was launched, effectively destroying the revenue stream of an existing product. At companies like Tencent and Recruit, similar metrics are tracked rigorously and employee bonuses are based on the successful achievement of this goal.

Productivity 8

Productivity Products Company Metrics 8

Harvard Business Review

OCTOBER 23, 2015

This development may seem small, but if the trend grows, it will drive improvements in the quality of care. When everyone — physicians, patients, institutions, and the press — is privy to data on performance, physicians will develop a greater sense of accountability to deliver high-quality care.

Health Care 8

Health Care Trends Report Metrics 8

Harvard Business Review

OCTOBER 20, 2015

Toward that end, we produce metrics on a quarterly basis concerning how frequently we saw care issues or improvement opportunities. Consequently, we developed a much better system that ensures that patients will receive safer transport and will arrive in the area most appropriate for their needs.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

MAY 18, 2017

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. Case closed (until engineers develop an algorithm that does the job better). That quality made him (arguably) the quintessential HBR author.

Management 9

Management Balanced Scorecard NPV Article 9

Harvard Business Review

SEPTEMBER 25, 2015

She never took the time to develop rapport with individual employees, and therefore never got buy-in or support for her initiatives. Many of the mid-level managers and executives I interviewed reported that she pushed them to deliver on metrics that were not grounded in reality or data and were not really achievable.

CEO 8

CEO Charisma COO Execution 8