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Customer-Centric Org Charts Aren’t Right for Every Company

Harvard Business Review

firms with structures organized around customers would grow from 32% to 52% as firms raced to build customer-centric organizations, and he interviewed companies including IBM and Systems Group that had announced customer-centric restructurings. Its 2002 restructuring offered little incremental benefit while adding cost and complexity.

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How to Know If a Spin-Off Will Succeed

Harvard Business Review

The first category is exogenous factors over which the business has little control: the growth of the markets into which it sells; the competitive intensity and thus the average profitability of the industry in which it operates; or the fragmentation of its industry and thus the scope for a growth-by-acquisition approach.

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Innovating Around a Bureaucracy

Harvard Business Review

Consider the story of the Business Transformation Agency of the Department of Defense, which was founded in 2005 under Defense Secretary Rumsfeld, and "disestablished" in 2011 by Defense Secretary Gates. Under Rossotti's guidance, the IRS reorganized from a geographic structure to four new customer-oriented operating divisions.

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Who’s Responsible for the Walmart Mexico Scandal?

Harvard Business Review

The report describes the company’s governance response and changed compliance framework — from holding 20 audit committee meetings in 2014, to substantial organizational restructuring, to enhanced education and training. On paper, Walmart appears to have adopted many best practices and to have set out a sound plan for moving forward.

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Better Value in Health Care Requires Focusing on Outcomes

Harvard Business Review

Improving value can only happen when providers align the focus of their clinical teams and their market strategy on achieving excellent outcomes, and in turn invest the resources to measure and report them. In 2005, when Prof. The conclusion was disheartening – on most procedure types, TCH significantly underperformed.