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Customer-Centric Org Charts Aren’t Right for Every Company

Harvard Business Review

firms with structures organized around customers would grow from 32% to 52% as firms raced to build customer-centric organizations, and he interviewed companies including IBM and Systems Group that had announced customer-centric restructurings. Its 2002 restructuring offered little incremental benefit while adding cost and complexity.

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The Vioxx Recall Tested Our Leadership

Harvard Business Review

They said that it might be possible to go to the FDA, add warnings to the label, and keep Vioxx on the market, but they believed that the most responsible course of action in the interests of the patient was to voluntarily withdraw the drug. We had done a restructuring in 2001 with a significant number of layoffs. billion in revenues.

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How a Turkish Bank Became the Employer of Choice

Harvard Business Review

But, as the story of Samsung demonstrates, recruitment is very much on the minds of emerging-market companies. In the next few years, in the wake of a restructuring of Turkish monetary policy, the sector revived. By 2005, Garanti began to open branches and grow rapidly. Group merged its three banks (Körfez, Osmanl?,

Banking 11
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Steve Jobs, Tim Cook, and Apple's Innovation Premium

Harvard Business Review

He was first shown the door when John Scully and other marketing folks led the charge at Apple — a charge that quickly took a nosedive. It took a few years to get things back on track, but from 2005-2010 Apple's innovation premium jumped to 52%. Can he do it?

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The New New International Economic Order

Harvard Business Review

There is a much more important change in the global distribution of power underway, and the play for leadership of the World Bank signals that emerging markets will be increasingly bold in asserting their views about the management of the global economy. That's correct so far as it goes —but it doesn't go nearly far enough.

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Divest With Care

Harvard Business Review

But this is usually when they have a major restructuring, which is to say when they're in trouble of some kind. Happened in 2005 and was unquestionably the right move. GE's expertise at building and marketing engineered products is legendary, but media and entertainment call for different skills. IBM-Lenovo. GE-NBC/Universal.

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Prepare for the New Permanent Temp

Harvard Business Review

The fastest-growing segments of America''s job market — by far — are temporary and part-time employment. The profound difference between today [2010] and 2005 is that good hires looked like better investments than great tweaks back then. Amazon has its below-the-radar " Mechanical Turk " workplace market.