Who Are The Process Whisperers, And Why Should We Be Listening To Them?
Terry Starbucker
DECEMBER 7, 2011
Back in 2005, when I was SVP of Operations for a cable television company (Bresnan Communications), I started hearing whispers… They were telling me things about the business that needed our attention. Who were these “Process Whisperers”? Things that weren’t working. They were our customers. Lead well!
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