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Who Are The Process Whisperers, And Why Should We Be Listening To Them?

Terry Starbucker

Back in 2005, when I was SVP of Operations for a cable television company (Bresnan Communications), I started hearing whispers… They were telling me things about the business that needed our attention. Who were these “Process Whisperers”? Things that weren’t working. They were our customers. Lead well!

Process 272
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Speak Your Truth So That Others Can Hear It

Leading Blog

In 2005, he brought his experience and insights into the performance of engineered systems to McKinsey and Company, where he worked as a consultant and member of the Operations Practice. There, he mastered the technical aspect of organizational transformation and process improvement, as well as the cultural side of transformation.

McKinsey 385
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What Your Organization Really Needs from You: Influence and Impact

Leading Blog

He knew the economics of his business and was able convert his skills into practical technology and process solutions. As a result, Tommy was able to step back and let his team sort out operational problems without his involvement. Tommy had risen to become the leader of a 1500-person business unit spanning four continents.

Influence 388
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Innovators Need To Both Explore And Exploit

The Horizons Tracker

The innovation literature often gets bogged down in the so-called dual operating system that so troubles organizations as they attempt to exploit existing knowledge while also striking new territory. The researchers test this hypothesis by analyzing patent data from over 2,500 organizations between 1975 and 2005. A dual approach.

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Are SMEs The Overlooked Engines Of Innovation?

The Horizons Tracker

This is especially so as around two-thirds of the 40 million new jobs created in the US economy between 1980 and 2005 were created by new SMEs. In relative terms, this may be a small number, but when set against the 20 million or so SMEs operating across Europe, it’s a vast number of innovative firms.

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Executive Assimilation

Coaching Tip

When newly recruited, the following types of executives experienced the highest failure rates within the first 18 months: senior-level executives (39%), sales executives (30%), marketing executives (25%), and operations executives (23%). There''s no process to assimilate executives into the firm….22%.

Execution 123
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Rethinking Digital Transformation: An Interview With Kathleen Wilson-Thompson

HR Digest

In my 17 years at Kellogg, I held positions ranging from Legal, to Operations, to Senior Vice President of Global Human Resources. This assignment was highly impactful to my career as it provided invaluable operational experience including accountability for the entire plant’s people management processes.