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How to Sustain Front Line Process Improvement Activities

Harvard Business Review

But there wasn't much activity until six months later when Mike Karol, vice president of operations, told his managers to make it their responsibility. And the Michigan operations received awards from their parent company for this program. Attrition declined, saving on retraining. Consider the story of Technicolor.

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Do You Know Who Holds Your Office Together?

Harvard Business Review

So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. According to a 2006 SHRM report, increasing employee engagement not only saved one of Caterpillar’s European plants $8.8 Identify the tending work.

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How the Navy SEALs Train for Leadership Excellence

Harvard Business Review

So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent. They are self-motivators.