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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Training Middle Managers On People Management Basics

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Training Middle Managers On People Management Basics Here is a simple idea: Whenever you have a new manager (project manager/departmental leader) joining in your organization, put him/her through a simple training program on how to manage people.

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Brand Exposure

N2Growth Blog

Have you figured out how to apply the laws of scarcity to brand management? While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brand management that is all too often overlooked as a success metric. If not, then this post is for you.

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Leadership Interview – Marshall Goldsmith | N2Growth Blog

N2Growth Blog

Marshall has authored 30 books (most recently: What Got You Here Won’t Get You There and MOJO ) as well as a plethora of other published material, and his services are in such high demand that his waiting list for new coaching clients has more than an 8 month backlog. but everything to do with helping people.

Blog 338
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Lessons Learned from Twenty Years of Developing Leaders

Next Level Blog

Making that connection was what led me to write my first book, The Next Level. My goal with the book was to help leaders understand the expectations that others have of them and what they need to pick up and let go of when they’re moving into big new roles or situations. I have so many examples of how that works so I’ll share just one.

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The Lost Art of Brevity | N2Growth Blog

N2Growth Blog

Probably the greatest example of the power of brevity comes from what is widely considered to be the greatest speech in American history: “The Gettysburg Address.&# Contrast Lincoln’s brilliant example of the power of brevity with the keynote speech that day.

Blog 382
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Workplace Gossip | N2Growth Blog

N2Growth Blog

As always, I welcome your comments below – I be particularly interested in any examples of effective methods you’ve used to curtail gossip. Share and Enjoy: View Comments [link] Tweets that mention Workplace Gossip | N2Growth Blog — Topsy.com [.] This post was mentioned on Twitter by Mike Henry Sr. and Mike Myatt, Michelle.

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