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Quality? Excellence? What?

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Quality? I was casually discussing quality and excellence with one of my old friends. We were exchanging our ideas on these topics, when I realized that he used the words quality and excellence interchangeably. In my view, quality is a route to excellence. Excellence?

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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. Speed Versus Quality. Retention Is Key. Customers always have and will be the most valuable asset of every successful business.

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Quality of Planning = Quality of Execution: 7 Lessons

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Home Go to QAspire.com Guest Posts Disclaimer Quality of Planning = Quality of Execution: 7 Lessons When a project is executed, a plan is established. But the core point is missed – and that is quality of the planning itself. Unfortunately, we invest very little effort in verifying the quality of the plan itself. (In

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Innovation, Quality & Entrepreneurship at Akshaya Patra

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Home Go to QAspire.com Guest Posts Disclaimer Innovation, Quality & Entrepreneurship at Akshaya Patra Akshaya Patra Foundation in India is a shining example of how social entrepreneurship combined with power of innovation can make a HUGE difference. really true way of action of making change, with quality.

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

Home Go to QAspire.com Guest Posts Disclaimer In Pursuit Of “Customer Delight”: Getting The Basics Right A lot of companies have the phrase “delighting our customers” in their well-crafted mission statements and quality policies. Don’t Kill It! Working and Walking – Where Are You Going?

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Quality & Improvement: From “Experience” to “Advocacy”

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Home Go to QAspire.com Guest Posts Disclaimer Quality & Improvement: From “Experience” to “Advocacy” Consider the following scenario: You go to a new restaurant for the first time. You evaluate quality of food and quality of service. You recommend their food, service, ambience and overall quality.

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Establishing Forums to Build a Quality Oriented Culture

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Home Go to QAspire.com Guest Posts Disclaimer Establishing Forums to Build a Quality Oriented Culture Total Quality Management (TQM) says that quality is everybody’s job. Each individual’s approach to work, understanding of quality and personal standards of excellence are crucial for delivering quality.

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