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Why Your Customers Hate You and How to Fix It

Skip Prichard

Bringing a new prescription drug to market, for example, now costs nearly $2.6 Even a simpler product like the SpinBrush, which entered the market priced at $5 each, required an upfront investment of $1.5 As a result, Fitbit held 68 percent market share through 2013 versus 19 percent for Jawbone and just 10 percent for Nike.

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The Mainstreaming of Augmented Reality: A Brief History

Harvard Business Review

In a previous piece I discussed why some AR apps are destined to be forgotten as gimmicks, and what mistakes marketers should avoid when trying to deploy them. The first commercial AR application appeared in 2008. The application was one of the first marketing campaigns that allowed interaction with a digital model in real time.

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The Right Way to Plan an Innovation Tour

Harvard Business Review

Innovation tourism: it’s a thing. Typically, tourism involves guided tours, pitch events, conferences with lots of panels, and well-planned visits to companies, universities, and government agencies tasked with increasing entrepreneurship and innovation. in the proportional size of its mid-market business sector.