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Overcoming Leadership Myopia

Michael Lee Stallard

Gradually over time, America has become overly obsessed about managing tasks. All the Six-Sigma, Lean, benchmarking and metrics in the world won’t help us lead people if we fail to recognize these realities. When managers invest time to develop connections with and among people they become real leaders who people want to follow.

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Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

In one of his conversations found on YouTube and posted on January 11, 2010 (the year following his death), Dr. Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.” 2010, January).

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Integrating Maintenance of Board Certification and Health Systems’ Quality-Improvement Programs

Harvard Business Review

To address this shortcoming, Mayo Clinic formed a partnership in 2009 with the American Board of Family Medicine, the American Board of Internal Medicine, and the American Board of Pediatrics to create a pilot program: the Multi-Specialty Portfolio Program for Part IV MOC. Meaningful participation standards.

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What Social Entrepreneurs Can Teach Your Company's Future Leaders

Harvard Business Review

A 2010 IBM survey found that 79% of global chief executives foresaw "high or very high complexity" over the next five years, but only 49% felt their organization was prepared to handle it. Access to finance , designing operational processes and systems , and building strong, talented management teams are just a few obstacles that many cite.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world.

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