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Overcoming Leadership Myopia

Michael Lee Stallard

All the Six-Sigma, Lean, benchmarking and metrics in the world won’t help us lead people if we fail to recognize these realities. SAS Institute, the world’s largest privately-held software business, was recognized this year as number one on Fortune’s “Best Places to Work” list for 2010.

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Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

In one of his conversations found on YouTube and posted on January 11, 2010 (the year following his death), Dr. Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.” 2010, January).

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Integrating Maintenance of Board Certification and Health Systems’ Quality-Improvement Programs

Harvard Business Review

To address this shortcoming, Mayo Clinic formed a partnership in 2009 with the American Board of Family Medicine, the American Board of Internal Medicine, and the American Board of Pediatrics to create a pilot program: the Multi-Specialty Portfolio Program for Part IV MOC.

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What Social Entrepreneurs Can Teach Your Company's Future Leaders

Harvard Business Review

A 2010 IBM survey found that 79% of global chief executives foresaw "high or very high complexity" over the next five years, but only 49% felt their organization was prepared to handle it. As the business environment becomes increasingly complex and interconnected, few leaders express confidence in their companies' ability to adapt.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

Yet even as we connect people and the world’s population rises 7 percent between 2010 and 2020, the number of working-age employees will actually decline in many industrialized nations. Think about the amount and speed of change we’re wrestling with: The number of internet users reached 3.9 No wonder we have skills shortages!

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