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The 3 Essential Jobs That Most Retention Programs Ignore

Harvard Business Review

For example, in 2009 professors Brian Becker, Mark Huselid, and Richard Beatty estimated that in most companies less than 15% of jobs are what they call strategic positions and said management should focus “disproportionate investments” on finding A players for those jobs. Connectors in the middle. Critical contractors.

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Never Say These Words To A Customer

Eric Jacobson

Are you absolutely sure every employee in sales, production, operations, marketing, etc., Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." Take a moment. thanks for a great reminder!

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