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Brilliant Boutique: 10 Keys To Lasting Small Business Success

Terry Starbucker

They wanted a place where they could actually see the merchandise, and have a more edited and curated selection so it was easy for them to choose. It was a struggle in 2009 during the recession. We post merchandise pictures on Facebook once or twice a day, and we sell out of a lot of things we put up there.

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Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Diddy.

Roundtable Talk

Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise. In Hsieh’s case, they focus on making their customers happy and not making the company profitable (the thinking being that happy customers lead to a happy bottomline)… the strategy seems to be working.

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New Report: We're Not As Connected As We Think

Harvard Business Review

The full report is available as a free download and, to whet your appetite, here are some of its most striking findings: • Global connectedness declined sharply at the onset of the financial crisis from 2007-2009, and despite modest gains has yet to recapture its 2007 peak. It also summarizes patterns of connectedness at the regional level.

Report 15
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Social Enterprises Need a Solid Measurement System

Harvard Business Review

The International Integrated Reporting Council is developing a common framework for companies to submit "integrated reports" on their financial, environmental, social, and governance performance. Develop a solid business case based on how social improvement will directly improve business performance. Make the Business Case.

System 8
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Divest With Care

Harvard Business Review

Its corporate development group looked at upwards of 150 targets a year, and used a remarkably efficient screening process that rejected any potential acquisition that didn't make good sense strategically. The company did not overlook small deals if they contributed to the development of critical capabilities. Gillette-Duracell.

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Why U.S. Grocery Chains Need More (and Better) Store-Brand Products

Harvard Business Review

While these latter developments — Amazon/Whole Foods, app-based ordering, and meal kits — have gotten a lot of attention from the business press, we think that the popular business press has not given enough attention to the incursion by Aldi and Lidl into the U.S. market share in the country.

Brand 8
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J.C. Penney's Real Problem: The Shrinking Middle Class

Harvard Business Review

He hoarded information so that individual store merchandisers didn''t know how various lines were performing. This reflects a troubling development in our economy, what some have termed the "hourglass economy." Indeed, in 2009, reporters at Businessweek admiringly observed that J.C. He mocked J.C. Penney''s ways of doing things.

Class 8