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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. To make matters worse, my wife and I went through the store looking for a suitable replacement, but it was virtually empty due to the holidays. Bad Customer! You must play by our rules!

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Brilliant Boutique: 10 Keys To Lasting Small Business Success

Terry Starbucker

They wanted a place where they could actually see the merchandise, and have a more edited and curated selection so it was easy for them to choose. It was a struggle in 2009 during the recession. We post merchandise pictures on Facebook once or twice a day, and we sell out of a lot of things we put up there.

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Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Diddy.

Roundtable Talk

Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise. In Hsieh’s case, they focus on making their customers happy and not making the company profitable (the thinking being that happy customers lead to a happy bottomline)… the strategy seems to be working.

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New Report: We're Not As Connected As We Think

Harvard Business Review

The full report is available as a free download and, to whet your appetite, here are some of its most striking findings: • Global connectedness declined sharply at the onset of the financial crisis from 2007-2009, and despite modest gains has yet to recapture its 2007 peak. However, when one recognizes that the U.S.

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How Customers Come to Think of a Product as an Extension of Themselves

Harvard Business Review

REI—an outdoor supplies company—sells inexpensive co-op memberships , and members enjoy members-only sales, free classes, even in-store “garage sales” of returned merchandise. Tropicana found this out in 2009, when it scrapped its iconic logo of a simple straw in an orange.

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Social Enterprises Need a Solid Measurement System

Harvard Business Review

Since its launch in 2009, the initiative has trained more than 50,000 young people in retailing, business operations, and basic entrepreneurship concepts. Track Progress. Using the business case as a road map, track progress against the desired targets.

System 8
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Why U.S. Grocery Chains Need More (and Better) Store-Brand Products

Harvard Business Review

However, in the UK, the market share of ALDI and LIDL is expected to continue to grow, whereas in France, it’s already declining — back in 2009, hard discounters held a 14.9% To boost the volume of private-label sales, supermarkets will have to change the way they display, promote, and merchandise private-label goods.

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