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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. So I put on my best Rich Gee smile and politely asked for the manager. So what the store was really saying to me was, “NO! Bad Customer! You must play by our rules!&#

Licensing 332
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Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Diddy.

Roundtable Talk

Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise. From my perspective, chasing the dream not the paper is applicable whether you’re running a business or managing your career. Happy leading! Bookmark the permalink.

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Divest With Care

Harvard Business Review

Acquisitions always get a lot of senior management attention and, for those who want it, there is no shortage of outside advice, including a lot in the management literature. Some of those capabilities, incidentally, came back to Pfizer in 2009, as part of its acquisition of Wyeth, which had a consumer health business of its own.).

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J.C. Penney's Real Problem: The Shrinking Middle Class

Harvard Business Review

He hoarded information so that individual store merchandisers didn''t know how various lines were performing. He was replaced by the soon-to-once-again-take-the-reins Myron Ullman, who managed to continue the store''s evolution, introducing more hip brands and giving shoppers a reason to turn up. He mocked J.C.

Class 8
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The Big Picture of Business – The Statistics Tree: Understanding Figures and What They Symbolize, Relating Directly to Your Business Success

Strategy Driven

92% of all business mistakes may be attributed to poor management decisions. Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. In 2009, for example, more than 550,000 businesses were opened, and more than 660,000 closed. The average person and organization changes 71% per year.