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Brilliant Boutique: 10 Keys To Lasting Small Business Success

Terry Starbucker

Pick the right target demo in a crowded market. They wanted a place where they could actually see the merchandise, and have a more edited and curated selection so it was easy for them to choose. It was a struggle in 2009 during the recession. A ton of marketing spend isn’t the key (and social media works).

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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. Customer Service is a part of marketing. The closest I came was Prime Computer UK where, and only for expediency, Marketing was once a part of Customer Service.

Licensing 332
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New Report: We're Not As Connected As We Think

Harvard Business Review

The full report is available as a free download and, to whet your appetite, here are some of its most striking findings: • Global connectedness declined sharply at the onset of the financial crisis from 2007-2009, and despite modest gains has yet to recapture its 2007 peak. However, when one recognizes that the U.S.

Report 15
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Why U.S. Grocery Chains Need More (and Better) Store-Brand Products

Harvard Business Review

The UK grocery market shows what could happen: ALDI and LIDL have 13.1% market share in the UK today, having grown more than 50% over the last five years. per cent of the UK grocery market, which is down from 76.3 In France, hard discounters have 12% share of the grocery market just as they do in the UK. In the U.S.,

Brand 8
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How Customers Come to Think of a Product as an Extension of Themselves

Harvard Business Review

REI—an outdoor supplies company—sells inexpensive co-op memberships , and members enjoy members-only sales, free classes, even in-store “garage sales” of returned merchandise. Tropicana found this out in 2009, when it scrapped its iconic logo of a simple straw in an orange.

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J.C. Penney's Real Problem: The Shrinking Middle Class

Harvard Business Review

He approved marketing campaigns that told loyal Penney''s shoppers that "you deserve to look better," basically telling them that they looked less than glamorous wearing the brand they had trusted and been comfortable with for years. He hoarded information so that individual store merchandisers didn''t know how various lines were performing.

Class 8
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Divest With Care

Harvard Business Review

GE's expertise at building and marketing engineered products is legendary, but media and entertainment call for different skills. Some of those capabilities, incidentally, came back to Pfizer in 2009, as part of its acquisition of Wyeth, which had a consumer health business of its own.). GE-NBC/Universal. Gillette-Duracell.