Harvard Business Review

MARCH 29, 2013

Since its launch in 2009, the initiative has trained more than 50,000 young people in retailing, business operations, and basic entrepreneurship concepts. The company now operates the Coletivo initiative at over 150 low-income communities across Brazil. Track Progress. Reassess the Concept and Identify New Value.

System 8

System Merchandising Retail Class 8

Strategy Driven

APRIL 4, 2014

Of the companies who continue to operate without a plan, 40% of them will be out of business in the next 10 years. Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. In 2009, for example, more than 550,000 businesses were opened, and more than 660,000 closed. That is not a full-scope plan.

Budgeting 84

Budgeting Succession Consultative Crisis 84

Harvard Business Review

JANUARY 3, 2014

When we started to look at new locations for our call center operations, we initially considered outsourcing to India or the Philippines and met with a few potential providers. By 2008 we had hit $1 billion in gross merchandise sales. In 2009 we agreed to sell ownership of Zappos to Amazon. We’ve also expanded far beyond shoes.

CEO 8

CEO Call Center Real Estate Merchandising 8

Harvard Business Review

NOVEMBER 21, 2013

Wyeth, a pharmaceutical acquired by Pfizer in 2009, was the sole supplier of Premarin. At the same time, trade secrets are viewed as the stepchild of intellectual property because they operate, by definition, in secrecy, and we know much less about their role in market competition than we know about patents, copyrights, and trademarks.

Intangible Assets 8

Intangible Assets Merchandising Innovation Pharmaceuticals 8